1 Copyright © 2016 Gallup, Inc. Gallup® and Q 12 ® are trademarks of Gallup, Inc. All rights reserved. CHALLENGE A GLOBAL EDUCATION AND CHILDCARE COMPANY with more than 2,000 locations worldwide found itself in a financial tailspin, with falling revenues, declining enrollment and a plummeting credit rating. As the company’s centers grew emptier, it lost two-thirds of its total earnings in a short span of three years. The company’s ability to n

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