Unisys partnered with Flowserve, a global flow control leader operating across 245+ locations, to modernize manufacturing technology while preserving legacy systems that underpin operational stability. Unisys supported digital innovation within Flowserve’s 200-year engineering heritage by delivering seamless support to 17,000 professionals in over 50 countries. Their solution included a Next-Generation Service Desk with multilingual capabilities in eight languages and leveraged the ServiceNow multi-tenant platform to provide efficient, scalable IT service management. This first-touch support model enables Flowserve to focus on strategic digital transformation with dependable global support.

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