OVERVIEW COVID-19 has tested healthcare providers as never before. To limit the spread of the virus and preserve continuity of care, health systems across the country have transitioned essential and routine care from brick-and-mortar facilities to telehealth in massive volumes, and at record speed. This unprecedented shift created new challenges for health systems, physicians, and patients, many of whom were navigating virtual care for the first time. For years before COVID-19, Amwell’s enterprise telehealth solutions had emphasized customization, data security, and seamless integration with EHRs and clinical workflows.

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