What Are Healthcare Organizations Saying about Telehealth? While KLAS hasn’t yet specifically solicited provider feedback regarding the pandemic’s impact on telehealth, the topic has naturally come up in recent conversations. Below are a few comments from healthcare provider respondents that represent the rapidly changing reality of telehealth. Prior to the COVID-19 outbreak, I wasn’t doing any video visits. I went from 0% to 90% of my clinical work being done over video. I think once we catch our breath, it will be interesting to evaluate what we have learned from this experience and how we can incorporate those learnings going forward so that we progress in our delivery of care. —Executive director of primary care, April 2020 Telehealth has always been around, but there haven’t bee

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