Responding to the long and difficult COVID-19 pandemic has tested the healthcare IT and services communities. What vendors have truly been partners? What vendors have fallen short in their response? Who showed they are up to the challenge of working through inevitable future crises? This report is the second in KLAS’ series on vendor performance in response to COVID-19. (The first can be found on the KLAS website, along with customer comments regarding all vendors’ performance.) VENDOR PERFORMANCE IN RESPONSE TO THE COVID-19 CRISIS Overall, the vendor community has responded well to the COVID-19 crisis. 75% of customer ratings for the question “On a scale of 1.0–9.0, how well has your vendor supported you through the COVID-19 crisis?” are an 8.0 or higher. COVID-19 Response Rat

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