www.systemsthinkingmethod.com Fixing Homelessness in Midlothian Background The Housing Manager at Midlothian Council was concerned by the increasing number of homeless enquires. His annual Bed and Breakfast spend alone was reaching levels of £1,000,000 and people were waiting longer and longer for permanent accommodation. He had some excellent ideas about how to improve the service and felt that a root cause of the problem was the failure of the area to investigate the reasons for homelessness for each individual and provide tailored advice and solutions. He had tried many attempts to engage the Homelessness officers providing them with written guidance and packs but nothing seemed to change. The Business Transformation Manager had worked with Vanguard before and su

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