WWW.SYSTEMTHINKINGMETHOD.COM 1 Case Study – Transforming Housing Services Clackmannanshire Council Executive Summary Quality costs more. Or does it? This study demonstrates that better quality service can cost less to run. Too good to be true? Maybe, the results are impressive but achieving them requires a clear vision of purpose, a strong commitment from leadership and a willingness to try new approaches and stay the course. We found these characteristics in Ahsan Khan, Head of Housing and Community Safety, Jennifer Queripel, Housing Service Manager and Murray Sharp, Revenues Service Manager at Clackmannanshire Council. Over the course of 18 months (September 2014 to March 2016) the Clackmannanshire Housing Team have: • Reduced budget spend by over £720,000 p.a. so f

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