Case Study
First Fully Operational Contact Center for a Gym
Case Study 1 Company Name: Fitness First Company Overview: Fitness First is one of the world’s leading health and fitness groups with more than 380 clubs, and 7,000 employees. Additionally, Fitness First’s brand and operating model is in the Middle East, with their Franchise Partners currently operating 38 clubs in 6 other countries, and the headquarter for the middle East is operating from UAE. Challenge: One of the biggest chal