Case Study 1 Company Name: Active Contact Location: Tunis Company Overview: Active Contact is a multi-channel call center, created in 2006 and located in Tunis. Specialist in customer relationship management, Active Contact is certified ISO 9001 V 2008. • 2 sites • More than 230 collaborators • 80 seats • More than 6 million contacts managed per year Challenge • Increase of agents’ productivity • Customized reports •

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