With the help of technology, the College of Southern Maryland found creative ways to boost graduation For nearly every institution, graduation rates are the holy grail when it comes to metrics. It’s the yardstick against which any college must measure itself, and it’s the one number—if low or steadily dropping—that can spur serious action on campus. And for community colleges, powering a graduation rate on an upward trajectory is critical for success. When the College of Southern Maryland (CSM) found itself wrestling with chronically low graduation rates, it began to look for ways to reverse the trend. “ Just like many community colleges, we were struggling with our graduation rate for our first-time, full-time degree and certificate-seeking students,” says Carol Harrison, regist

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