Looking to enhance the user experience Sam Houston State University (SHSU), one of the oldest higher education institutions in T exas, is located just north of Houston in Huntsville, T exas. SHSU serves approximately 20,000 students with nationally recognized programs, and also offers extensive online Bachelor and Master’s degree programs. SHSU implemented Banner® by Ellucian in 2010, and was pleased with how the system was performing. When Ellucian launched Release 9 for Banner, the university became intrigued by the updated and intuitive user interface as well some of the features and functionality of the new modules and applications. SHSU viewed Release 9 as a powerful tool with the potential to address some issues on campus, and improve the user experience for facul

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