Figleaves Case Study Figleaves delivers award-winning cusomer service following renewed invesment in cloud contact centre technology from Puzzel Requirement On-line designer lingerie, clothing and swimwear company Figleaves took the decision to extend the use of its Puzzel (formerly Intelecom’s contact centre division) cloud-based contact centre solution to fully integrate email and Web Chat options. Solution The expanded solution enables Figleaves’ 15-srong cusomer service team to handle 3,500 calls a month from cusomers who appreciate the ability to interact with the company via multiple communication channels. Outcome Continued invesment in Puzzel brings together voice, email and Web Chat on a single platformIntelligent routing prioritises calls by agent skills and channel to improve r

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