Oxford Brookes University Case Study Oxford Brookes University delivers information services to sudents and saf using cloud-based service desk telephony solution from Puzzel The Requirement To deliver consisent levels of service and accelerate response times to sudents and saf, Oxford Brookes University required a cloud-based call centre solution that could automate call routing and tangibly measure the performance of the IT service desk. “Our service desk needed bringing up to date. As a well-esablished university, praised for being at the forefront of teaching and research, our sudents and saf expect exceptional levels of support and cusomer service. The time had come to rethink our approach to running the vital information service.” Service Desk ManagerThe Solution The switch-over to Pu

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