Capita Case Study Capita deploys cloud contact centre technology from Puzzel to support human resource service centre for UK based client Puzzel (formerly Intelecom) Contact Centre Solution and Capita The ease of use, scalability and cos-efective pricing model of Puzzel’ s cloud-based contact centre enables Capita to support its client’s 30,000 plus employees with a range of human resources (HR) adminisration and other occupational services. Capita originally chose Puzzel in 2006 for its proven track record and future-proof technology. Today, all enquires into the human resource service centre go through the Puzzel platform. Over 60 Capita saf use the solution to handle around 10,000 calls a month. Enquires cover a range of HR topics including changes to exising saf roles, such as promotio

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