CASE STUDY Exceptional Service and Expertise Drive Successful Implementation Frank Winston Crum Insurance (FWCI) needed an Electronic Bill Presentment and Payment (EBPP) platform that could seamlessly integrate with its core billing software to help innovate premium payments to ensure the most efficient install, they wanted an EBPP provider with proven implementation expertise. ? 1—THE CHALLENGE Implementations tend to be difficult, time-consuming, and cause many unforeseen challenges. FWCI was looking for an electronic payment platform that could combat these issues to ensure minimal disruption during implementation. ? 2—THE SOLUTION FWCI needed an EBPP provider with a history of successful integrations and an outstanding customer support team that could provide rapid soluti

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