CHALLENGES: Major issues affecting Excela (similar to those of the broader healthcare industry) included: • A highly disparate workforce – with a coverage area including more than 100 locations, Excela Health provides both inpatient hospital care, outpatient services as well as homecare and hospice. • A non-deskbound workforce – 80% of Excela Health employees are not deskbound, which left e-mail communication and consumption of company-related communications largely unread. • A generational workforce – while only 20% of Excela Health’s employees are Millennials – individuals dependent on their mobile device for the consumption of information - Excela expects that populationto double in its workforce by 2020. • Ineffective Physician communication – with a lar

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