Ardent Health Services Supporting Frontline Healthcare Teams During COVID-19The Situation Ardent Health Services launched theEMPLOYEEapp in 2017. They already used many traditional internal communication channels, including email, flyers and newsletters, an intranet, digital displays, team huddles, and so on. But they knew that something was missing in their comms tech stack. They needed a direct way to reach caregivers in the field. Like most healthcare systems, a majority of Ardent’s employees are deskless. Nurses, physicians, and other clinical staff spend most of their time caring for patients. “Unless they are charting in Epic, which is our electronic health record, nurses aren’t on a computer during their shifts. And it’s very unlikely that they check work email when they get h

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