The COVID-19 pandemic took a toll on more than just human health –the global economy suffered major disruptions, with many businesses either being shut down or forced to make significant operational and work culture adjustments. With many companies needing to rapidly spin up remote work environments, adjust product mix and production levels, integrate new governmental recommendations and regulations, and address worker safety issues during the pandemic, business executives received a real-world demonstration of technology’s strategic importance as a critical component of business resilience and agility. Many organizations are now accelerating their transition to a digital operating environment that supports more agile ways of working to meet the seemingly daily changes to both employee and customer needs that are occurring in our rapidly changing world. According to a recent McKinsey Global survey of 899 C-level executives and senior managers, COVID-19 has pushed many companies to hasten their rate of digitization and technology adoption and transformed business operations permanently. Survey respondents shared that their companies have accelerated the digitization of customer… ...

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