Case Study

ERIMA achieves it customer relationship management targets with a 100% response rate

ERIMA achieves it customer relationship management targets with a 100% response rate

Pages 4 Pages

ERIMA achieves it customer relationship management targets with a 100% response rate ( Fast and impactful customer support and customer relationship management ( Structured and measurable, data-driven insights for a strong, customer communication strategy ( Reinvigorated, brand image as a customer-care oriented, sports retailer In Germany, when you think team sports, you think ERIMA. That’s because the brand has been around for nearly 120 years. The high-quality sportswear retailer has long reigned supreme in supplying Germany with athletic clothing, gear and accessories. To accommodate the needs of athletes they have drastically increased their Amazon product line offering in recent years. ERIMA’s sales on Amazon have skyrocketed and now account for a large percentage of th

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