Enhancing the Customer Experience through Digital Implementation According to MetLife’s 19th Annual U.S. Employee Benefit Trends Study, 72 percent of employees say their safety and protection, as well as the safety and protection of their family, is more important now than ever before. As workers feel more concerned about their safety and protection, they want their workplace benefits and programs to help them feel reassured. Recognizing the importance of benefits and the critical role they play to provide security and protection is only the first step. Applying for life and disability insurance coverages can require additional information to ensure applicants are being considered for the full coverage amount being requested. The employees and/or their dependents may therefo

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