Case Study

AutoReturn Reduces IVR Cost, Drives Up Customer Satisfaction with Airkit

AutoReturn Reduces IVR Cost, Drives Up Customer Satisfaction with Airkit

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“Airkit’s data has been wonderful. One of our biggest insights was seeing that 85% of callers contact AutoReturn via mobile device. That makes us more confident in our SMS and mobile-based services and features.” AutoReturn Reduces IVR Cost, Drives Up Customer Satisfaction with Airkit Let’s draw a neat line between two groups. On one side, we’ll place the things we have the patience to wait for: our favorite coffee, seats at an amazing restaurant, or tickets to a coveted show. On the other side, we’ll place things we have little patience to wait for like: the completion of our phone’s software update, a reply to an important email, or the location of our car after it’s been towed. For most of us, our car is an essential piece of infrastructure in our daily lives. When we’

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