Acuity Brands, a $3.7B leader in lighting and building management solutions, transformed its complex catalog site into a growth engine by adopting a search-first strategy with Coveo and Sitecore . Within five months, they improved query success by 80%, cut no-result searches from 15% to under 4%, and boosted click-through rates by 42% . A unified search index replaced 16 codebases, enabling AI-powered, faceted search and real-time content optimization. Innovations like Cross-Brand and Double Zero Search converted 40% of missed queries. Now Acuity plans to extend this unified, AI-driven search experience into post-sales service to drive loyalty and long-term growth.

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