UW Health, serving over 600,000 patients annually, modernized its intranet search with Coveo to improve efficiency for its 18,000+ employees. The previous Google Search Appliance created silos, poor relevancy, and heavy maintenance. With Coveo’s AI-powered search, staff now instantly access 25,000+ documents, reducing content gaps by 50% on day one and achieving 100% adoption with zero complaints. Nurses use it daily to expedite patient care, from discharge protocols to follow-up instructions, freeing beds faster and improving outcomes. Metrics show a 78% drop in zero-result searches and smoother operations, with future plans to extend AI search to patient-facing services like “Find a Doctor” and ServiceNow integration.

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