Emory Health Infusion Center Improves Patient Satisfaction
Emory Health Infusion Center Improves Patient Satisfaction
2 Pageswww.promodel.com 1-800-000-0000 | email@promodel.com Emory Health Infusion Center Improves Patient Satisfaction CHALLENGES The Winship Cancer Institute Infusion Center was faced with serious resource utilization issues. The Infusion Center, part of Emory Healthcare, the top hospital in the Atlanta, GA metro area, had a back-up of patients waiting in its lobby. They were facing issues with how resources were being utilized and scheduled and a staffing shortage which led to long wait times during peak hours and busy days. Patients spent an undesir- able 30-35 minutes in the waiting room. The center was also attempting to figure out if using an electronic CPOE (Computerized Physician Order Processing) would reduce processing time and what would happen with an expected 32% incr
