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How Wake Forest Baptist Health Reduced Wait Times and Optimized Infusion Center Operations with iQueue

How Wake Forest Baptist Health Reduced Wait Times and Optimized Infusion Center Operations with iQueue

LeanTaas
Pages 1 Pages

The Comprehensive Cancer Center at Wake Forest Baptist Health, with 35 infusion chairs and 8 private rooms, implemented iQueue for Infusion Centers to optimize scheduling and improve patient flow. By leveraging data science and machine learning, the center reduced peak-hour waiting times by 25%, decreased days operating over capacity by 25%, and lowered the number of days requiring extended hours by 74%. This led to better resource utilization, improving both patient and staff satisfaction

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