Optimizing Patient Flow: How Novant Health Reduced Wait Times with iQueue
Optimizing Patient Flow: How Novant Health Reduced Wait Times with iQueue
1 PagesNovant Health's Presbyterian Medical Center implemented iQueue for Infusion Centers to address mid-day appointment spikes and reduce patient wait times. The solution led to a 43% reduction in average wait times, a 40% decrease during peak hours, and 18% fewer patients waiting more than 15 minutes. This improved patient flow, enhanced satisfaction, and reduced nurse burnout, allowing the center to handle more patients efficiently
