Best known as the UK’s leading telecoms firm, BT Group is also a global communications provider serving customers in over 170 countries. ETS was appointed as a partner by BT as they needed a 360 degree feedback programme to roll out to leaders and managers worldwide. Challenge Evolve BT’s leadership style to drive long-term growth Solution Create a flexible, scalable 360 programme for roll out across the group Result Shift in leaders’ behaviour in line with BT’s strategy 1 2 3 Case study at a glance Case study BT Embedding a new leadership style using 360 feedback Case study: BT - Embedding a new leadership style using 360 feedback Call us today +44 (0)1932 222 700 or visit www.etsplc.comChallenge: Help evolve the leadership style to drive long-term growth The business need for a

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