Our client, a leading independent provider of outpatient behavioral health services in the United States, faced issues getting paid for the services provided and piled up a substantial backlog. The performance of the in-house and domestic teams was sub-optimal and led to a backlog. Challenges When we took on this account, we realized that the revenue cycle KPIs were significantly below optimal numbers for their peer group. Additionally, the backlog volume across the billing processes posed a significant threat to the financial health of the mental health provider. • The client had a backlog Volume across all billing processes. • Days in A/R stood at 52 days • The total outstanding 120+ day A/R was at 28% • The success rate of eligibility verifications was below 80%

Join for free to read