Accounts Receivable backlog is not uncommon, particularly in consideration of the ever-increasing complexities of Revenue Cycle Management. While somewhat understandable, the negative impact on the business can be severe. Not only does overall financial health suffer, but for both billing companies and healthcare systems, reputations and the opportunity for growth will be compromised. Challenges A regional billing company faced growing competition and their own growth trend in acquiring new provider customers was underperforming. To complicate things, their current book of business was suffering a growing backlog with no relief in sight. This complication was a symptom of what could theoretically be considered a "nice problem to have". Yet that was not necessarily the case here.

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