CHALLENGES This leading molecular diagnostics company is known for its ground breaking product which transformed colorectal cancer screening. As the company expanded its product offerings, it encountered significant challenges, including escalating administrative expenses and mounting A/R backlogs due to a high volume of unresolved claims. • Certification Program Requirement: Initially, the plan was to have a soft go-live and gradually ramp up the process. However, the client required each team member to undergo a certification program and pass it before participating in the ramp-up.

Join for free to read