EDIMS provides 24x7 customer service for over 2,000 physicians and staff in emergency rooms nationwide
EDIMS provides 24x7 customer service for over 2,000 physicians and staff in emergency rooms nationwide
5 PagesCustomer Case Study (continued) 1 For over 20 years, EDIMS has delivered evidence-based best practices to hospital emergency rooms through its information systems. Its flagship electronic health record (EHR) solutions are used at hospitals and long-term care facilities nationwide by over 2,000 physicians and staff to fully document emergency department patient encounters. The Giva Service Manage- ment SuiteTM including Giva ® eCustomerServiceTM and eKnowledgeManagerTM was deployed in the cloud as the EDIMS customer service solution. The Challenge By Chris Jerry Support Center Manager, EDIMS Steve Kazimir Project Manager/Customer Support, EDIMS EDIMS provides 24x7 customer service for over 2,000 physicians and staff in emergency rooms nationwide for our flagship electronic
