Customer Case Study (continued) 1 ContactWorks offers a complete range of flexible, scalable and competitive outsourced call center and customer contact services. Client engagements include technical support, customer service and support, sales and sales support, training, promotion support, channel development, and turnkey sales and marketing management. The Giva Service Management Suite, TM including Giva ® eCustomerService TM and Giva eKnowledgeManager, TM M was deployed to address the company’s need for a 24 x 7 worldwide outsourced customer service and support Cloud Computing SaaS solution. The Challenge By Tom Sultenfuss, President and Lisa Flournoy, Director of Quality & Program Management ContactWorks personnel have worked in the customer service and call cen

Join for free to read