The Client Business Challenge Ear to the Ground: Conversation Mining Used for Implementing Process Efficiencies A telecom equipment manufacturer headquartered in the US , with manufacturing and sales operations spread across the globe The client needed a solution that could detect relevant topics and derive the root cause of issues from multi- channel conversations such as chats, emails, call notes and other messages. The client wanted the solution to: • Build an approach to drive the root cause of an issue from the conversations • Predict future occurence of such issues, on the basis of patterns discovered from the data • Drive optimal resources allocation and processimprovement to preempt issues Beyond possible With the help of our customized conversation min

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