During COVID-19, BCM One brings a 200 Seat Call Center to a Remote Workforce Setup within Record Time

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At the start of COVID-19, a union benefits provider needed to move a 200-seat call center remote almost immediately to support 120,000 members. BCM One responded the same day, designing a cloud-based call center solution and delivering pricing within hours. A dedicated engineering and UCaaS team built the network design and customized call center setup, completing in two days what normally takes weeks. The rapid deployment enabled representatives to handle critical health and benefits inquiries without disruption during the crisis.

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During COVID-19, BCM One brings a 200 Seat Call Center to a Remote Workforce Setup within Record Time

During COVID-19, BCM One brings a 200 Seat Call Center to a Remote Workforce Setup within Record Time

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