CASE STUDY How AF Daniel Technology Group, Inc. Accelerated Business Growth by Ditching the Agent Model and Taking Back Control of the Customer RelationshipSuccess Starts Here The Situation As a managed service provider, you have options when it comes to offering cloud-based communications to your business customers: build a platform yourself, become an agent for a provider, or go white label. Each option has its advantages and disadvantages. For Christopher Reagoso, owner of AF Daniel Technology Group, Inc., an IT and telecom integrator based in the suburbs of Philadelphia, changes within the telecom market put a significant strain on the way he did business and the way he serviced his customers. Christopher had spent more than 15 years in the communications market, providing

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