500 S. KRAEMER BOULEVARD, SUITE 301, BREA, CA 92821 (714) 579-7979 NISUM.COM Business Challenges The client’s entire manufacturing system was run through a legacy system that could not respond quickly to changes and created a slow order cycle. Their process had doctors send client imprints to their labs with a manually filled submissions form. Once their lab received the order, the lab technician verified the order and called the doctor for a consultation. All changes to the imprint were communicated via telephone by lab technicians, resulting in wasted resources. Each order took up to six weeks and could include numerous expensive shipments between the doctor and the lab for corrections. All associated costs, including expedited shipping and extended order cycles, were absorbed by

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