Project Tips from Palo Alto Networks • Simplify the initial project stages, avoiding the pull to overthink the scope • Focus on best practices when getting started • Communicate with all constituents throughout the process, not only during initial requirements gathering DevOps Best Practices in Action Palo Alto Networks, a leader in firewalls and other next-generation cybersecurity solutions, wanted to improve practices for internal user support and development resource planning. The Problem Palo Alto Networks needed to improve the visibility of incident and enhancement requests from their users. Requests were submitted into ServiceNow, and information was then manually created in Atlassian Jira via “swivel chair” integration. Often, the ServiceNow request would be closed out while

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