Essential Integrations for Delivering Managed Services Reporting: Accenture needed an integration solution to meet its reporting requirements. Accenture set up a reporting data warehouse to bring in data from both ServiceNow and other tools. Their multi-tenant environment also means that there are some tables that their customers should not access. Many of their customers requesting real-time reporting, Accenture also sought to provide ad-hoc reports, using SQL server reporting services. “We have to be very dynamic and limber,” says Jeff Lowenthal, Enterprise Architect for Accenture. Meeting all of these reporting requirements, Perspectium enables robust reporting for Accenture’s customers, adding columns dynamically as the incident form changes with field additions. USE CASE Cl

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