How a Major Web Payments Company Got Real-Time Insights into Operations Overview A major web payment company knows that everything rides on the efficiency, effectiveness and trust of its websites. The company uses ServiceNow to manage incidents, problems and changes as well as IT assets and other core functions. Using ServiceNow provides the company with vital capabilities for the operation and continual improvements of its sites. With so much activity going through ServiceNow, the platform has accumulated a tremendous amount of data. Mining that data is critical in bringing the ability to understand and assess the health and operational effectiveness of the sites. It can also uncover problems and challenges and get in front of them proactively. “ServiceNow holds some very impo

Join for free to read