The “Time Machine” Upgrading with Confidence at a Financial Services Enterprise A leading global private bank and wealth manager needed to ensure that the latest updates to ServiceNow data were included in a backup, should a ServiceNow upgrade fail and the production instance need to be reverted to the previous version. The Problem As a multinational financial services company approached their ServiceNow upgrade, they were nervous. They couldn’t just take ServiceNow offline during the upgrade - and wanted to be sure that they wouldn’t lose any incidents or CIs that were created while the upgrade process was underway. Before starting an upgrade, ServiceNow performs a full backup of the instance so that the upgrade can be reverted if needed - but what would happen to records that wer

Join for free to read