#HUMANRESOURCES #EMPLOYEEEXPERIENCE #EXDESIGNCHALLENGE www.smaply.com DESIGNING EMPLOYEE EXPERIENCE BEST PRACTICE REPORT: HOW SERVICE DESIGN METHODS HELPED HR MANAGERS FOCUS ON THEIR EMPLOYEES’ NEEDS FACTS Goal of the project introducing the approach of employee experience within HR departments throughout Germany Project duration June - October 2018 Number of workshop participants ~100 Number of journey maps created 3 Number of personas created 8 Number of system maps created 3 The Federal Association of Personnel Managers together with hkp/// group launched an initiative to introduce design thinking into HR departments throughout Germany, independent of the company size or industry. Participants learned how to apply service design methods to HR to boost their employee experie

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