ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy

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ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy SUCCESS STORY For Canadian insurer ICBC, the journey to transforming the customer experience begins in the contact center. As part of a new strategic initiative for the company, ICBC set out to create a flexible, modern contact center with Genesys solutions at its core. New customer service applications and infrastructure will help ICBC operate more efficie

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ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy

ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy

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