Wigan & Leigh Homes Delivering 99.8% customer satisfaction whilst increasing workforce efficiency by 12%Challenges were also present for managing the maintenance tasks and workers. The planners had no visibility of productivity levels or the whereabouts of caretakers so when a higher priority task came in there was no way to see which caretaker was nearest to the job and therefore an inefficient way of working. The caretakers had to report to the office in the morning and then either keep in touch by phone for the following tasks or return to the office for the next assignment. Caretakers completed weekly timesheets which was the only real record of time spent on each task. The Drive For Change Wigan and Leigh Homes have been using DRS Scheduler software since 2009 for

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