www.csscorp.com ENTERPRISE TECH SUPPOR T Delighting Customers with Optimized Operations CASE STUDY CSS Corp enhances customer experience by reducing Average Handling Time with high end enterprise tech support 2 CASE STUDY An American network security enterprise specializing in advanced firewalls for network security, visibility and granular control Average Handling Time (AHT) is one of the most commonly analyzed KPIs in the tech support ind

Join for free to read