Schneider Electric partnered with Medallia to enhance digital experiences across 80+ country websites, resulting in a 34-point increase in Net Satisfaction Score and a 33% rise in employee engagement. Using Medallia Digital and predictive analytics, Schneider identified friction points such as product search difficulties and excessive clicks, and implemented improvements to streamline the customer journey. By fostering a customer-centric culture and empowering teams to act on feedback in real time, Schneider achieved faster issue resolution and improved product visibility. Leadership now uses insights to drive continuous enhancements and strengthen the customer-first approach .

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