Data - Driven Process Shifts Lead to Increased Collections in Community Hospital ED
Data - Driven Process Shifts Lead to Increased Collections in Community Hospital ED
2 Pages©2015 The Advisory Board Company advisory.com Case Study • About: Wayne Memorial Hospital in Goldsboro, NC (WMHNC) is a mid-sized community hospital serving a largely rural population in eastern North Carolina. • Challenge: Prior to joining Payment Navigation Compass (PayNav) in 2011, the Wayne team was already collecting copays in the Emergency Department (ED) by use of a discharge desk. While collections continued to increase in Outpat
