Effects of Team Culture and Management Support on Collections
Effects of Team Culture and Management Support on Collections
2 Pages©2015 The Advisory Board Company advisory.com Case Study • About: Hopkins County Memorial Hospital (HCMH), a Payment Navigation Compass (PayNav) member for four years, is a leading hospital with more than 40 physicians serving 30,000 residents in Northeast Texas. • Challenge: Prior to launching PayNav, scheduling staff created estimates based on payer contracts. Admissions staff based collection amounts from charges. Collections were spo
