Transforming Self-Pay Collections Boosts Efficiency, Decreases Aged AR by $1.9 M
Transforming Self-Pay Collections Boosts Efficiency, Decreases Aged AR by $1.9 M
2 Pages©2014 The Advisory Board Company advisory.com Case Study • Challenge: IU Health Goshen needed to revise their policies and procedures for collecting on self-pay accounts to ensure collectors were spending more time and effort on the patients most likely to pay. • Solution: The hospital implemented Self Pay Compass to filter accounts by propensity to pay and credit score which then allowed collectors to focus on their best collection opp
