Case Study DASA Listens to Patients with NICE Nexidia Analytics Healthcare services company DASA faced a significant customer service challenge when migrating providers and patients to a new telemedicine platform. The transition created a surge in customer feedback, challenging DASA’s ability to sort through the underlying causes and respond in a timely fashion. NICE Nexidia Analytics enabled high-volume, prompt categorization of crucial feedback, leading to a smoother transition. CUSTOMER PROFILE ABOUT Founded in 1961, Diagnosticos da America SA (DASA) offers a comprehensive range of healthcare services through its diagnostic laboratories, hospital groups, and care management divisions. DASA serves over 1 million customers monthly through 36 brands and is the national mark

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