Case Study Atento Fuels Global Ambitions with Nexidia Analytics Global business process outsource (BPO) provider Atento wanted to both gain insights more efficiently and identify cost reduction opportunities. Implementing NICE Nexidia Analytics improved the speed and depth of analysis, enabled the company to shift to a customer experience-oriented agent scorecard, and improved competitive positioning. CUSTOMER PROFILE ABOUT Founded in 1999, Atento provides customer relationship management and business process outsourcing services and solutions to over 400 clients in sectors including telecommunications, banking, and financial services from customer service locations in 14 countries. INDUSTRY Business process outsourcing WEBSITE www.atento.com LOCATION Headquartered in Luxem

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